Security
Classic Country Quilts takes every precaution to protect the user's information. When the user submits sensitive information via the website, your information is protected both online and off-line.
The order form in the secure shopping cart asks users to enter sensitive information. That information is encrypted and is protected with the best encryption software in the industry, SSL (secure socket layer.)
Requested information that is necessary to process and fill a customer's order will only be used by Classic Country Quilts. We never share any information with other companies, nor do we ever send "spam" e-mail.
Ordering Methods
The online website offers a secure shopping cart system that will accept Visa,Mastercard adn Paypal. "Click" on "Buy Here Now" when ready to purchase an item. There are five choices available:
Order by Credit Card: Choose this for the secure encryption software - SSL. When an order is placed, you will receive a copy of the order for your records via email. Please note: your credit card is charged at the time you place your order. All orders must be paid in full in advance, including all custom made items.
Mail Orders: Mail the order form with all required information to Diane Morgan, 341 River Road, Tewksbury, MA 01876. Payment is due at time of order. Personal checks or money orders should be made payable to Diane Morgan. Include credit card number, expiration date and name on card, if paying by charge card. The order will be processed through the secure merchant account and a confirming copy of the order will be sent to the customer via e-mail.
Fax Orders: Fax the order form with all required information including credit card number, expiration date and name on card. The order will be processed through the secure merchant account and a confirming copy of the order will be sent to the customer via e-mail. The fax number is 1-978-455-4289
Phone Orders: You can place your order by phone between 9:00 a.m. - 6:00 p.m. EST. The order will be processed through the secure merchant account and a confirming copy of the order will be sent to the customer via e-mail. Our toll free number is 1-888-321-8802.
PayPal: Payments may be made with PayPal at: http://www.paypal.com through the "Send Money" feature if you have signed up and become a verified user of PayPal. It's a very simple process with instructions on the PayPal home page. If placing an order through PayPal, please be as specific as possible in the ordering instructions on your desired purchase. All payments should be sent to krafteeone@dianemorgan.com
Once an order has been received, a confirming message will be sent via e-mail usually within 24 hours. Please ensure that whatever ordering method you choose, your e-mail address is included.
Shipping Methods
We ship only to the continental U.S. Orders from Hawaii and Alaska will require additional shipping - please call first to place your order. We cannot ship to U.S. territories or APO boxes. Shipping is based on the weight of the item being shipped. Upon completion of your order, you will receive an email message with the date of delivery. All items are shipped via United States Postal Service.
Shipment will be via USPS Priority Mail. You will recevive a USPS shipping confrimation with a tracking number via email. Shipping cost is based on weight and the prices are shown on the individual product pages in the web site.
Returns/Refunds
Refunds or returns may be made within the first 30 days of receipt of merchandise. Shipping and handling charges will not be refunded. It is the customer's responsibility and expense to return merchandise. In all cases, please contact us before returning any items for authorization.
Custom made orders or personalized items are not returnable.
If an item is damaged in transit, please notify Classic Country Quilts immediately upon receipt. The item must be returned with the same packaging as originally shipped for Postal Service damage claim requirements. Customer shipping cost will be reimbursed and an exchange or a refund will be made.